WHAT ARE YOUR OPENING HOURS?
The office is open for check in and check out from 8am to 10am, and 3.30pm to 6pm daily.
HOW SHOULD I BRING MY PET IN TO THE KENNELS?
It is preferable that your dog is leashed and cats contained within a carry box for check in and check out to the kennels. We are on a major highway and the safety of your pet is our primary concern.
CAN I BRING THEIR BED AND TOYS?
You are welcome to bring a small bed or blanket for your pet and a toy. While every effort is made to return these in good order sometimes they may be damaged or destroyed. Please note we do not allow products containing bean bag beans or down.
WHAT ABOUT THEIR WINTER COAT?
Winter coats are great and we welcome them but please ensure they are clearly marked with your dog’s name.
WHAT HAPPENS IF MY PET BECOMES SICK?
We will endeavour to contact you or your emergency contact to appraise you of the situation. We prefer to use your vet, as they know your animal best but if it is an emergency or distance is an issue we will use our vet who is available 24hrs.
MY CAT DOESNT LIKE OTHER CATS, IS THAT A PROBLEM?
Not a problem at all, under no circumstances do we mix cats from different families.