Frequently Asked Questions
Frequently Asked Questions
WHAT ARE YOUR OPENING HOURS?
The office is open for check in and check out from 8am to 10am, and 3.30pm to 6pm daily.
HOW SHOULD I BRING MY PET IN TO THE KENNELS?
It is preferable that your dog is leashed and cats contained within a carry box for check in and check out to the kennels. We are on a major highway and the safety of your pet is our primary concern.
CAN I BRING THEIR BED AND TOYS?
You are welcome to bring a small bed or blanket for your pet and a toy. While every effort is made to return these in good order sometimes they may be damaged or destroyed. Please note we do not allow products containing bean bag beans or down.
WHAT ABOUT THEIR WINTER COAT?
Winter coats are great and we welcome them but please ensure they are clearly marked with your dog’s name.
WHAT HAPPENS IF MY PET BECOMES SICK?
We will endeavour to contact you or your emergency contact to appraise you of the situation. We prefer to use your vet, as they know your animal best but if it is an emergency or distance is an issue we will use our vet who is available 24hrs.
MY CAT DOESNT LIKE OTHER CATS, IS THAT A PROBLEM?
Not a problem at all, under no circumstances do we mix cats from different families.
HOW MUCH DO YOU CHARGE?
Rates vary depending on type of animal, size of animal and length of stay. Please contact us for a quote.
HOW CAN I PAY MY ACCOUNT?
For your convenience, accounts are settled at the end of your pets' stay. We accept payment via cash and EFTPOS.
MY PET REQUIRES SPECIAL MEDICATION, IS THIS OK?
Absolutely. Medications are dispensed at no extra charge. Please ensure that all medications are clearly labelled with your pet's name and dosage rate.
DO YOU OFFER A PICK UP AND DELIVERY SERVICE?
Subject to availability, we offer a local pick-up and delivery service to Warrnambool, Port Fairy and Koroit. Other areas may be available.
Please ask us for a quote.
MY DOG IS REALLY FRIENDLY - CAN HE BOARD WITH A FRIEND?
We only board dogs from the same family together but we do mix compatible dogs at exercise time (under supervision) and our layout ensures that your dog is still able to socialise whilst in his own kennel.
CAN I CHECK UP ON MY PET DURING ITS STAY?
Of course! We welcome phone calls or texts to check up on your pet. We are happy to provide an update.